customer service?

[zwoof]

Question: Hi,
I signed up with your service several days ago due to the lack of support available with the host I had used for the last
11 years. Your tech service has been great as are the available tools. The problem I have is with the promotional offer
stated on your home page. It states a $25 Yahoo credit and a $50 Google credit. I thought great - this can help offset my
annual cost in the first year. After I signed up and tried to redeem the offers I found out you had to be a new customer ( I
have been using adwords and Yahoo for years). I called sales and billing several times and the only suggestions I got
were to open a new Google / Yahoo account (not practical / possible since I only have one URL and will lose valuable
data) or sorry, that's THEIR policy (not the issue). I feel I have been cheated out of the $75 in credits and if the policy
have been stated BEFORE signup it could have swayed my decision to sign up or not. Please advise. Thank you.

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Pre-Chat Survey Results:

Ann A. [8:00:38 PM]: Thank you for contacting the Sales Team. Please give me a moment while I review your question.
scott [8:00:38 PM]: Hi,
I signed up with your service several days ago due to the lack of support available with the host I had used for the last
11 years. Your tech service has been great as are the available tools. The problem I have is with the promotional offer
stated on your home page. It states a $25 Yahoo credit and a $50 Google credit. I thought great - this can help offset my
annual cost in the first year. After I signed up and tried to redeem the offers I found out you had to be a new customer ( I
have been using adwords and Yahoo for years). I called sales and billing several times and the only suggestions I got
were to open a new Google / Yahoo account (not practical / possible since I only have one URL and will lose valuable
data) or sorry, that's THEIR policy (not the issue). I feel I have been cheated out of the $75 in credits and if the policy
have been stated BEFORE signup it could have swayed my decision to sign up or not. Please advise. Thank you.
Ann A. [8:02:35 PM]: I apologize, these terms are set by Google and Yahoo. There is not an option to use the credits with an existing, nor do we have an alternative for the credits. It's just something we include free with our hosting, but the services terms are set by Google and Yahoo.
scott [8:03:01 PM]: Hi Ann,
[8:04:14 PM]: Please review my statement. I am not concerned with the policies of Yahoo and Google. Your company is the one offering the credits on the first page with no stipulations.
Ann A. [8:06:38 PM]: I see what you mean. Unfortunately, I don't have a resolution for you. You are welcome to try contacting our Billing department to see if another type of credit can be issued, but since this is a free credit, I'm not certain if it will be possible.
scott [8:10:24 PM]: It is obviously not "free" to me. Ever since I have encountered this situation every department tries to pass me on to another. No one seems capable of making a decision. At someones direction I have emailed a "James" at sales with no response. Please tell me who to contact to get a resolution. Is there no one in charge? No one at your service seems to understand that this is an inequity.
Ann A. [8:13:12 PM]: Let me check with my manager. One moment please.
scott [8:14:29 PM]: Thank you.
Ann A. [8:22:57 PM]: I apologize for the long hold. My manager is logging into chat, and I will be able to transfer you shortly.
[8:23:02 PM]: Thank you for patience.
scott [8:23:15 PM]: No problem.
Ann A. [8:25:53 PM]: Thank you again for holding. I'm going to transfer you now.
destes [8:26:08 PM]: Welcome to our real-time support chat. How can I help you today?
scott [8:26:08 PM]: Hi,<br>I signed up with your service several days ago due to the lack of support available with the host I had used for the last<br>11 years. Your tech service has been great as are the available tools. The problem I have is with the promotional offer<br>stated on your home page. It states a $25 Yahoo credit and a $50 Google credit. I thought great - this can help offset my <br>annual cost in the first year. After I signed up and tried to redeem the offers I found out you had to be a new customer &#x28; I<br>have been using adwords and Yahoo for years&#x29;. I called sales and billing several times and the only suggestions I got <br>were to open a new Google / Yahoo account &#x28;not practical / possible since I only have one URL and will lose valuable<br>data&#x29; or sorry, that's THEIR policy &#x28;not the issue&#x29;. I feel I have been cheated out of the $75 in credits and if the policy<br>have been stated BEFORE signup it could have swayed my decision to sign up or not. Please advise. Thank you.<br>
destes [8:28:13 PM]: I am sorry that you feel you have been cheated out of the $75 in credits, however there is nothing that can be done. Google and Yahoo have made their statements and put their foot down.
scott [8:29:20 PM]: Once again, I am not concerned with Google or yahoo. Your service is the one that is advertising the credits that are not available to me.
[8:32:32 PM]: Your marketing is obviously misleading and I should be credited $75 on my account in lieu of advertising credits not received.
destes [8:33:13 PM]: http://helpdesk.bluehost.com/index.p...article/000443
Problem:

My Google AdWords coupon code is not working.

Solution:

There are three reasons why you may be getting the error that your code is invalid.

1. You might be mistyping it; the code is case sensitive and needs to be exactly correct. Please double check it is typed properly.
2. The coupon only applies to new AdWords signups, so you are not able to apply it to pre-existing accounts that you may already have obtained with Google.
3. The code you were given may genuinely be a bad code. In which case, we were given a bad code from Google and you would need to contact Google AdWords so they may manually credit your account the $50 and bypass the code altogether.

To contact Google, visit: https://adwords.google.com/support/b...en_US&ctx=foot.
scott [8:34:20 PM]: What is that? Can't you understand the situation?
destes [8:34:32 PM]: As you know not everything is possible to put into the splash page, and therefore we have multiple pages and technicians to answer all questions
scott [8:34:45 PM]: What?
destes [8:37:55 PM]: I understand your frustration that you feel like you have been mislead but we do have documentation and multiple ways to contact us with any questions or need of clarification. As our other technicians have declared earlier, you may try to contact billing to see if there is anything that they can do for you. But, I am sure you will not get $75 dollars of credit towards something that you do not qualify for
scott [8:39:05 PM]: Is there someone with decision making capabilities that I can talk to or is that yo
[8:40:20 PM]: It is clear that you do not understand the complaint that I have as you say it is not valid. I can think of no more valid complaint.
destes [8:40:33 PM]: You have asked, "Is there no one in charge? No one at your service seems to understand that this is an inequity." and "Is there someone with decision making capabilities that I can talk to or is that you?" to which I now reply, "I am in charge, and i am the one with decision making capabilities."
[8:41:02 PM]: and I am now making the decision that you will not get $75 dollars of credit
[8:41:26 PM]: This is not an inequity, if anything it is a misunderstanding.
[8:41:58 PM]: You do not qualify for it and it will not be issued
[8:42:39 PM]: This is not just something that we have as a rule but something that is imposed upon us by other companies as well
scott [8:43:36 PM]: OK, so you are saying that my complaint is not valid. I was not informed of the fact that only new customers are eligible for the credits and so when I was denied the credits somehow that was Ok? If so, I guess it is time to hit the reviews and forums.
destes [8:48:01 PM]: Ok, so you are saying to me that because you made an assumption and didn't ask about it or follow up with it, nor are you willing to talk to billing, it is our fault?
[8:48:16 PM]: That sir, is irresponsible
scott [8:49:34 PM]: By default, no assumption was necessary and I have talked to billing more than once with no resolution.
destes [8:49:53 PM]: I can understand your frustration, but you need to take responsibility for your lack of questioning and investigation.
[8:51:47 PM]: We do have an affiliates department in which if you are dissatisfied with the results you can complain that the companies we have recommended are not holding up to their part. But if you have already talked to billing and they have said NO then there is nothing anyone outside of billing can do.

[redsox9]

Obviously you didn't bother to read the Read Before Posting post. This is a user-to-user forum and no one here can help you with your problem. You need to talk to BH directly.

However, you have already done this and received the only answer I would expect you to get. I did my own research on this and, after clicking on the cPanel links, found that this promotion clearly focuses on new accounts on Yahoo! and Google. Perhaps you might find the titles of the cPanel links misleading but the idea is to see whether you qualify for the promotion, which you obviously don't.

[felgall]

There are many other hosting providers out there that provide the same offers from Yahoo and Google.

Those particular offers are direct from Yahoo and Google and not from the hosting provider and the only reason hosting providers mention them is that it providers newcomers with another benefit when they first get hosting.